16 September 2016

Friday, at Long Last

It has been a heck of a week. Long? As in "seemingly interminable". Here's but one aspect of it.

It has taken 5 1/2 weeks to get the settlement check from the insurance company for Younger Daughter's car, but she's finally and happily ensconced in an even-newer SUV. That happened two days ago. My wife must have made nearly 100 phone calls, trying to pin those weasels down and get results.

Part of the problem was that the body shop, an "approved vendor", inverted two digits in the claim number on the form reporting her car as being a total loss. Since the insurance company has a hands-free, paperless document routing system, the forms kept going to the wrong file.

The team supposedly working on the issue kept telling us they were still waiting on the form. The body shop kept insisting they'd sent the form three times. No one noticed what had happened until my wife sweet-talked the body shop secretary into sending it by fax, rather than e-mail.

When the insurance rep retrieved it, only then did she notice the claim number was wrong.

Sigh...

But the work week, the commute, the weather, and everything in-between has seemed more difficult than usual. It's been a struggle just to show up at the office, and frankly my heart's not in it right now.

But it's Friday, so there's that.


4 comments:

Rob said...

Padre, why is it that every company takes your money as fast as they can, but a refund is like winning the lotto, or spinning the "Wheel of Fortune" and landing on the $1,000,000 spot....

Rev. Paul said...

Rob, it's simple: they want money. They don't want to give it back. But to be fair, when I rolled my Expedition 3 1/2 years ago, we had a settlement in only a couple of weeks. I suspect most of the delay was that messed-up claim number, rather than the insurance company's fault.

The fatigue from dealing with them is still real, though.

Guffaw in AZ said...

Had a 'number identifier' problem with the IRS one time, when I had my PI business.
Don't ask...

gfa

Rev. Paul said...

Guffaw - you know that old saying, "To err is human; to really foul things up takes a government computer."